Effort doesn’t fix a bad design
I started as a chemical engineer. Engineering teaches you a useful humility early: a process responds to how it was set up, not to how much anyone wanted it to work. Later, in manufacturing and BPO, I watched the same law apply to people’s work. Teams were rarely the problem. They were trying hard inside designs nobody had questioned. Fix the design, and the same people suddenly looked brilliant.
Lesson carried forward:
I look at the process before I look at the people, because that’s almost always where the answer is.